@Diana60 -- how are you trying to access Shaw E-mail:
- via Shaw WebMail ?
- via configuring Outlook within Microsoft 365 (formerly known as Microsoft Office)
- via the Windows Mail that is included in Windows 10 & Windows 11
- via some other E-mail program, such as the open-source Thunderbird (a "cousin" of the FireFox web-browser
What error-messages do you get when you try to configure (or use) the E-mail program?
