-- not willing to swap a modem with me If you "upgrade" y...

[mdk]

@cnyifei -- not willing to swap a modem with me

If you "upgrade" your Shaw Account to the newest "Shaw Gig WiFi" offering, you will get a new "XB7" cable-modem. It will be assigned a different IP-address than your current cable-modem.

If you telephone Shaw (1-888-472-2222) and  [falsely] claim that your current cable-modem is "dead" (no lights when it is powered-on), Shaw will ship you a replacement modem, and you will ship the current one back to Shaw. You'll get a new IP-address with the replacement modem.

[cnyifei]

in china

www.blizzardgames.cn

https://tieba.baidu.com/

https://sgzzlb.lingxigames.com/

some of them can be accessed

www.sina.com.cn

www.sohu.com

all my devices have same issue, iphone, pc with win10. no firwall.

iphone can not play those online games reuqire connection to chinese servers, have to switch to data mode 

[mdk]

@cnyifei  -- some of those servers are in China, behind the "Great Firewall of China", but some are hosted in the USA.

Name:    www.blizzardgames.cn
Address:  223.252.234.102

Packets leave Shaw's network, and enter CHINA:

    32 ms  rc3sj-be60.cl.shawcable.net [66.163.75.90]
    31 ms  219.158.33.73
   176 ms  219.158.102.149
   184 ms  219.158.3.49
   198 ms  219.158.5.145
   199 ms  219.158.100.174
   225 ms  124.160.189.94
   216 ms  124.160.189.34
     *     Request timed out.
   193 ms  223.252.234.102
____________________________

Name:    post.n.shifen.com
Aliases:  tieba.baidu.com
Addresses:  103.235.46.140
                 103.235.46.139

Packets leave Shaw's network, and go through JAPAN and HONG KONG into CHINA:

 11 ms  rc1wt-be40.wa.shawcable.net [66.163.68.18]
 11 ms  sea-b2-link.ip.twelve99.net [213.248.67.224]
 11 ms  ntt-ic337606-sea-b2.ip.twelve99-cust.net [213.248.70.13]
 12 ms  ae-2.r24.sttlwa01.us.bb.gin.ntt.net [129.250.2.72]
 97 ms  ae-13.r30.tokyjp05.jp.bb.gin.ntt.net [129.250.4.143]
170 ms  ae-2.r26.tkokhk01.hk.bb.gin.ntt.net [129.250.2.51]
172 ms  ae-2.a01.newthk03.hk.bb.gin.ntt.net [129.250.6.125]
176 ms  203.131.254.138
179 ms  180.76.0.2
170 ms  180.76.0.7
*     Request timed out.
*     Request timed out.
179 ms  103.235.46.139
____________________________

Name:    sgzzlb.lingxigames.com.w.alikunlun.com
Addresses:  221.230.245.243
          221.230.245.240
          221.230.245.242
          221.230.245.244

Packets leave Shaw's network, and enter CHINA:

  30 ms  rc4sj-be60.cl.shawcable.net [66.163.78.74]
  31 ms  218.30.54.160
  83 ms  202.97.86.186
 174 ms  202.97.50.109
 164 ms  202.97.91.25
 174 ms  202.97.24.217
 176 ms  202.97.101.50
   *     61.160.160.194
   *     Request timed out.
   *     Request timed out.
 169 ms  221.230.245.244
____________________________

Name:    ww1.sinaimg.cn.w.alikunlun.com
Aliases:  www.sina.com.cn
          spool.grid.sinaedge.com
Addresses:  47.246.24.229
          47.246.24.228
          47.246.24.225
          47.246.24.232
          47.246.24.231
          47.246.24.230
          47.246.24.226
          47.246.24.227

Packets leave Shaw's network, on their way to ALIBABA network, in California (?), not in China:

12 ms  rc1wt-be40.wa.shawcable.net [66.163.68.18]
11 ms  sea-b2-link.ip.twelve99.net [213.248.67.224]
70 ms  nyk-bb2-link.ip.twelve99.net [62.115.137.58]
71 ms  nyk-bb2-link.ip.twelve99.net [62.115.137.58]
76 ms  ash-bb2-link.ip.twelve99.net [62.115.136.201]
75 ms  ash-b1-link.ip.twelve99.net [62.115.143.121]
77 ms  alibaba-svc067824-lag003028.ip.twelve99-cust.net [62.115.184.106]
 12     *        *        *     Request timed out.
____________________________
 
Name:    fusa.a.sohu.com
Aliases:  www.sohu.com
          gs.a.sohu.com
Addresses:  52.143.71.183
          52.156.85.238

Packets leave Shaw's network in Vancouver, and enter Microsoft's network:

 13 ms  rc1bb-be20.vc.shawcable.net [66.163.75.245]
 12 ms  ae61-0.ier02.yvr30.ntwk.msn.net [104.44.12.98]
 19 ms  ae22-0.icr02.mwh01.ntwk.msn.net [104.44.40.171]
____________________________

> all my devices have same issue, iphone, pc with win10. no firewall.

Correct. When your iPhone is connected to your WiFi, or when your other devices are connected via Ethernet, all the traffic goes through the IP-address of your cable-modem, and that IP-address is "blocked" by China.

> iPhone can not play those online games require connection to chinese servers, have to switch to data mode 

Correct. When your iPhone is connected via "data", it has a different IP-address, as supplied by your cell-phone provider, and that IP-address is NOT "blocked".

Somehow, the authorities that manage that "Great Firewall of China" have chosen to block the IP-address that is assigned to your cable-modem. I would not ask them -- "stirring the pot" is not recommended.

So, "bridge" the cable-modem, connecting it to your third-party router, to get a different IP-address.

[YanBin]

This is a difficult issue to explain with SHAW, and it is hard for them to understand why your IP address is blocked. I tell you the easiest way with my personal experience: ask SHAW customer service to send a technician to your home, let him help you to replace a router, and the trouble will be solved immediately.

[mdk]

@YanBin --  This is a difficult issue to explain with SHAW, and it is hard for them to understand why your IP address is blocked.

I disagree. The Shaw Agents that I have contacted are better at their jobs than what you give them credit for.

> I tell you the easiest way with my personal experience: ask SHAW customer service to send a technician to your home, let him help you to replace a router, and the trouble will be solved immediately.

Look back to an post to this thread on Tuesday, from @cnyifei --

after three calls with shaw technical support, hours of waiting, they said they can not do anything as connection lost after leaving Shaw Internet. They [are not] willing to swap a modem with me.

Currently, some Agent at Shaw seems unwilling to now do what they previously did for you.  Sigh.

So, the easy solution is to "bridge" the modem, connect it to a third-party router. That router will get a different IP-address from Shaw. Done.

Also, most of those third-party routers allow you to change the MAC-address of the router, to get a different IP-address, every time that your IP-address gets "blocked".

[liyang]

I switch to "bridge" mode and it worked. But after two days the issue is back.
Any instruction of change the MAC-address of the router? (ASUS RT-AX58U)

[mdk]

@liyang -- logon to the web-interface inside the router, and look for the page that lets you set any MAC-address.

After you change it, power-off the router, power-off the cable-modem, and then power-on the cable-modem and the router, to get a different IP-address from Shaw's DHCP-server.  Repeat as often as the "Great Firewall of China" blocks your IP-address.