[CGCM] Intermittent Connectivity in Chestermere, AB

[emraell]

January 08, 2020 10 AM: Initial service call. Splitter removed, wired drop straight into modem.

January 08, 2020 11:36 AM: First disconnection.

January 08, 2020 11:44 AM: Disconnection.

2020-JAN-08 11:54 AM: Disconnected.

Tracert

[shaw-tony]

@emraell I haven't heard of any other reports of ongoing issues in your area. Do you notice the modem rebooting or the light on top changing when there is a disconnection? Are the issues over WiFi only or direct connections via ethernet to the modem reporting the same problem?

[emraell]

Hrm I can't seem to edit.

09-JAN-2020: 11:36 AM: Disconnected.

09-JAN-2020: 01:25 PM: Disconnected.

[emraell]

Modem is not rebooting, the admin interface remains responsive. See screenshots. The issue affects both wired and wireless connections.

[shaw-tony]

@emraell hmm, it might be a faulty modem if that is happening. The signal in the area looks solid with no reports of interruptions.

[Lg04]

We have lost our internet TV all connectivity today December 21 as well as intermittent loss December 19& 20