hi i m having this as well any fix found yet?

[tysonsylvester]

 hi i m having this as well any fix found yet?

[shaw-tony]

@tysonsylvester what troubleshooting steps have you tried so far? Is the issue over WiFi or are direct ethernet connections affected as well?

[mdk]

>  i m having this as well any fix found yet?

Have you telephoned Shaw, and asked the technician to remotely connect to your router, to query the signal-strength, and to view other measurements, such as "AC power brown-out"?  If you have "bad" signal-strength to your modem, Shaw will dispatch a technician to check the coaxial cable between the nearest telephone-post and the Shaw "demarcation" box on the outside of your home. Due to the COVID-19 pandemic, the technician is not allowed to enter your home, to trouble-shoot the wiring inside your home.

Same as @shaw-tony asked: what have you tried?  Maybe, a different coaxial cable between your wall outlet and your modem?

[tysonsylvester]

I have tried rebooting the modem, rebooting the PC. Checking my DNS settings. Unfortunately I cannot do a direct connection seeing it the modem is across the room to my laptop. This is what I've tried so far if you have any suggestions that would be wonderful . Please note this started when I got the new modem which is the blue curve, thank you. Signed Tyson

[mdk]

> Unfortunately I cannot do a direct connection seeing it the modem is across the room to my laptop.

> ... if you have any suggestions that would be wonderful ...

Is there enough charge in the laptop's battery to disconnect it from its AC adapter, and carry the laptop across the room, to make it close-enough to use an Ethernet cable to connect from the laptop to the modem?

> ... this started when I got the new modem ...

You must have disconnected the old modem from the coaxial cable, and then connected the new modem to the coaxial cable. So, check that your re-connections are tight. Also, try a different coaxial cable, in case that you damaged the current coaxial cable during the change-over.

[ZS4]

Both

[Trickishaura]

Same thing is happening with me. I am so frustrated. I have now had 3 techs out to my home. One replaced the co axle cable going from my modem to the box, another replaced the line going from the box to the pole and the 3rd replaced the modem. I’m still having the same issue. They told me before that they would need a plant tech sent out but but now I’m being told I need another tech scheduled and he would have to take a look to see if one would need to be scheduled. So frustrating when first of I didn’t even know what a plant tech was and there is nothing else to be replaced so I don’t see why I need to schedule another tech and waste my time waiting around fo some guy for the 4 time then wait for him to try and get me connection then he would have to schedule a plant technician. The service is ridiculous a d I am seriously looking at switching to bell 

[mdk]

@Trickishaura -- they would need a plant tech [to be] sent out

Shaw has technicians that are trained to help with "in-house" setup of your Shaw devices, including checking the coaxial cables inside your house's wall, and to replace the coaxial cable from Shaw's "demarcation box" -- on the outside of your house that runs to the nearest telephone-pole.

Shaw also has technicians that are trained to check their "plant" -- the Shaw infrastructure running up-and-down your residential street, to eventually connect with the Shaw office in your town/city.

Since the previous technicians have reached the limit of their training, that "plant" technician has been scheduled to "escalate" your issue, until it is resolved.

PLANT - a place where an industrial or manufacturing process takes place.

"the company has 30 plants in Mexico"

Synonyms:  factory · works · foundry · mill · workshop · shop · yard · industrial unit · business unit

[Trickishaura]

Right except when I contacted Shaw again yesterday they schedule another tech to come out to my house so that will be number 4 and still no plant tech scheduled. I called my neighbors and they said they had issues with Shaw in the past also. Looks like I’ll be switching services. 

[shaw-ada]

Normally, a regular service technician visit will be booked then the service tech will be the one to request a referral for a plant tech visit. Or along with the regular service tech visit, the tech support agent has requested separately to the field team to send a plant tech along with the tech. If you need to verify what has been booked, please reach out to our support specialist here https://www.shaw.ca/contact-us Thanks!