> i m having this as well any fix found yet?
Have you telephoned Shaw, and asked the technician to remotely connect to your router, to query the signal-strength, and to view other measurements, such as "AC power brown-out"? If you have "bad" signal-strength to your modem, Shaw will dispatch a technician to check the coaxial cable between the nearest telephone-post and the Shaw "demarcation" box on the outside of your home. Due to the COVID-19 pandemic, the technician is not allowed to enter your home, to trouble-shoot the wiring inside your home.
Same as @shaw-tony asked: what have you tried? Maybe, a different coaxial cable between your wall outlet and your modem?
I have tried rebooting the modem, rebooting the PC. Checking my DNS settings. Unfortunately I cannot do a direct connection seeing it the modem is across the room to my laptop. This is what I've tried so far if you have any suggestions that would be wonderful . Please note this started when I got the new modem which is the blue curve, thank you. Signed Tyson
> Unfortunately I cannot do a direct connection seeing it the modem is across the room to my laptop.
> ... if you have any suggestions that would be wonderful ...
Is there enough charge in the laptop's battery to disconnect it from its AC adapter, and carry the laptop across the room, to make it close-enough to use an Ethernet cable to connect from the laptop to the modem?
> ... this started when I got the new modem ...
You must have disconnected the old modem from the coaxial cable, and then connected the new modem to the coaxial cable. So, check that your re-connections are tight. Also, try a different coaxial cable, in case that you damaged the current coaxial cable during the change-over.