Highlighted

hi i m having this as well any fix found yet?

Grasshopper

 hi i m having this as well any fix found yet?

0 Kudos
Reply
Loading...
Highlighted

what troubleshooting steps have you tried so far? Is the...

Moderator
Moderator

@tysonsylvester what troubleshooting steps have you tried so far? Is the issue over WiFi or are direct ethernet connections affected as well?

0 Kudos
Reply
Loading...
Highlighted

>  i m having this as well any fix found yet? Have you te...

Grand Master

>  i m having this as well any fix found yet?

Have you telephoned Shaw, and asked the technician to remotely connect to your router, to query the signal-strength, and to view other measurements, such as "AC power brown-out"?  If you have "bad" signal-strength to your modem, Shaw will dispatch a technician to check the coaxial cable between the nearest telephone-post and the Shaw "demarcation" box on the outside of your home. Due to the COVID-19 pandemic, the technician is not allowed to enter your home, to trouble-shoot the wiring inside your home.

Same as @shaw-tony asked: what have you tried?  Maybe, a different coaxial cable between your wall outlet and your modem?

 

0 Kudos
Reply
Loading...
Highlighted

I have tried rebooting the modem, rebooting the PC. Check...

Grasshopper

I have tried rebooting the modem, rebooting the PC. Checking my DNS settings. Unfortunately I cannot do a direct connection seeing it the modem is across the room to my laptop. This is what I've tried so far if you have any suggestions that would be wonderful . Please note this started when I got the new modem which is the blue curve, thank you. Signed Tyson

0 Kudos
Reply
Loading...
Highlighted

> Unfortunately I cannot do a direct connection seeing it...

Grand Master

> Unfortunately I cannot do a direct connection seeing it the modem is across the room to my laptop.

> ... if you have any suggestions that would be wonderful ...

Is there enough charge in the laptop's battery to disconnect it from its AC adapter, and carry the laptop across the room, to make it close-enough to use an Ethernet cable to connect from the laptop to the modem?

> ... this started when I got the new modem ...

You must have disconnected the old modem from the coaxial cable, and then connected the new modem to the coaxial cable. So, check that your re-connections are tight. Also, try a different coaxial cable, in case that you damaged the current coaxial cable during the change-over.

 

 

0 Kudos
Reply
Loading...
Highlighted

Both

Grasshopper

Both

0 Kudos
Reply
Loading...
TALK TO US
Need more help?