Disappointed with how Shaw treats long time customers

[ChrisLongTime]

Had an unfortunately dissapointing discussion with a Shaw Rep after thanksgiving. Needed to cancel service because of reducing costs and am getting charged full cancellation. I renewed a month before my service was to end and because of life situations I have to reduce my costs. And because I waited until after Thanksgiving I'm being charged $360 in cancellation fees. Been a customer for well over a decade. And get told this BS my responses in bold:

I can see you have signed up for 2 year value plan and satisfaction guarantee for existing customer is 10 days after installation. If you cancel, the penalty will be $345. Is that ok?

I'm within 30 days of renewal

I should not be charged anything

6:36 PM

30 days satisfaction guarantee is only for new customers with new installation.

that's not what the rep told me

6:38 PM

We always play the recordings or send the terms when customers signs up for new contract. It states that 30 days satisfaction is for new and 10 days for existing customer.

6:39 PM

You may cancel this agreement without incurring an early cancellation fee until 10 days after you receive a copy of it, or if you are a new Internet customer, within 30 days of service activation. Customers who cancel must return all Shaw equipment.

6:39 PM

This is the policy/ term that we always play or send.

I see, so what you are saying is since im no longer a customer you will screw me over for 3 days since I didn't call in before thanksgiving

Is that my understanding here?

_________

And now I've been on with support for 3 hours.... Will be the last time I deal with Shaw. Definitely doing me dirty

[mdk]

@ChrisLongTime -- in the past, Telus would pay the cancellation fee, if you switched everything to their Internet/TV/phone/cell services.   I don't know if this promotion is still available.

On a two-year contract, you either pay over $100/month for the services, or you pay $30/month to break the contract -- a difference of over $70 per month.