Had an unfortunately dissapointing discussion with a Shaw Rep after thanksgiving. Needed to cancel service because of reducing costs and am getting charged full cancellation. I renewed a month before my service was to end and because of life situations I have to reduce my costs. And because I waited until after Thanksgiving I'm being charged $360 in cancellation fees. Been a customer for well over a decade. And get told this BS my responses in bold:
I can see you have signed up for 2 year value plan and satisfaction guarantee for existing customer is 10 days after installation. If you cancel, the penalty will be $345. Is that ok?
I'm within 30 days of renewal
I should not be charged anything
6:36 PM
30 days satisfaction guarantee is only for new customers with new installation.
that's not what the rep told me
6:38 PM
We always play the recordings or send the terms when customers signs up for new contract. It states that 30 days satisfaction is for new and 10 days for existing customer.
6:39 PM
You may cancel this agreement without incurring an early cancellation fee until 10 days after you receive a copy of it, or if you are a new Internet customer, within 30 days of service activation. Customers who cancel must return all Shaw equipment.
6:39 PM
This is the policy/ term that we always play or send.
I see, so what you are saying is since im no longer a customer you will screw me over for 3 days since I didn't call in before thanksgiving
Is that my understanding here?
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And now I've been on with support for 3 hours.... Will be the last time I deal with Shaw. Definitely doing me dirty
