Email Quota WRONG

[SJW]

I have a quota of 1000MB for email.  Why is the number constantly incorrect?  It shows I've used 78.63MB when in fact I've only got 3 emails totalling 86KB.  I've spent at least 15 hours chatting or talking with Shaw to correct the quota issue.  Shaw took 2 days to correct this issue a day ago and already it is incorrect AGAIN!

[mdk]

@SJW -- within Shaw WebMail, move the mouse-pointer over the name of one of the folders, e.g., "Inbox" or "Sent", and let it "hover" there.

You should see a pop-up like "5 messages occupying 123 Megabytes".  Repeat for each folder-name, to see which folders occupy the most megabytes.

[SJW]

No ALL folders are empty other than inbox having less than 86KB.  Problem is ongoing and even though I only have 4 emails total Shaw says I've used 78.63 MB.  Frustrating!

[mdk]

@SJW -- I've only got 3 emails totalling 86KB ...  inbox less than 86KB.  I only have 4 emails total Shaw says I've used 78.63 MB. 

When you view your "inbox", do you see something like:

This shows the size of each of the two messages, and in which folder the message currently is saved.

What is the "total" for your 4 messages?

[SJW]

This is the inbox folder.  All others are empty.

[shaw-ada]

How about your deleted/ trash folder? Is it empty? That folder also counts and takes up space in the mailbox. 

[3horses]

How do you get this view.....showing 'folder & size'

[mdk]

@3horses -- how do you get this view?

For the image that I posted, I used the "search" function of WebMail, searching for the word "Staples", to get the 2 results.

[3horses]

Thank you !

[SJW]

All other folders - empty.