Emails I send are being tagged as suspected junk mail

[cagey]

I send out emails, and bcc myself on them, and most of them are tagged as suspected junk mail when I receive them.  This causes my recipients to not receive my emails in their inboxes as the messages are sent to their junk mail folders.  How do I get Shaw to recognize my own email address as not spam?  I have tried every kind of filter and setting available, and nothing works.

[mdk]

@cagey -- are you sending from an E-mail program on your computer (Thunderbird, Outlook, Windows Live Mail, Windows 10 Mail) or sending through Shaw WebMail?

Can you view all the Internet headers of one of those "BCC:" messages that Shaw has tagged as "suspected junk mail", and post those headers here? The headers will show your E-mail ID in a few places -- you can "XXXXXX" it out, to maintain the confidentiality of your ID.

Please read some related threads on this forum:

1. Mail now says Shaw suspected junk mail
2. My wife's email get's flagged as SPAM
3. Email from a fellow shaw suscriber now identified as SPAM
4. Shaw Suspected Junk Email
5. Lots of emails won't go through. Says they are spam when they are not.

to see if anything is applicable to your situation.

[cagey]

I am sending emails through Outlook.

The following was an email I sent to one person and bcc'd myself

Return-Path: <xxxxx@shaw.ca>
Received: from mi01-ssvc.dcs.int.inet (LHLO mi01.dcs.int.inet)
(10.0.153.210) by cds226.dcs.int.inet with LMTP; Tue, 21 Jul 2020 22:40:37
-0600 (MDT)
Received: from smtp-out-so.shaw.ca ([64.59.136.137])
by cmsmtp with ESMTP
id y3m9jqj2fylmyy6YXjLMe1; Tue, 21 Jul 2020 22:40:37 -0600
X-Authority-Analysis: v=2.3 cv=O4miQC1W c=1 sm=1 tr=0 cx=a_idp_d
p=lBD6dkeAci1bwOIfsDJ3TQ==:17 a=jW8n6FUO102cAvMnVcHMag==:117
a=_RQrkK6FrEwA:10 a=DAwyPP_o2Byb1YXLmDAA:9 a=CKAl4_UqcAnuRHNgoy8A:9
a=CjuIK1q_8ugA:10 a=yMhMjlubAAAA:8 a=SSmOFEACAAAA:8 a=giul4A1_AAtcK2W3YZcA:9
a=gKO2Hq4RSVkA:10 a=UiCQ7L4-1S4A:10 a=hTZeC7Yk6K0A:10 a=frz4AuCg-hUA:10
Received: from xxxxx ([192.111.132.97])
by shaw.ca with ESMTPA
id y6YNjX6guFXePy6YXj5xhr; Tue, 21 Jul 2020 22:40:37 -0600
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=shaw.ca;
s=s20180605; t=1595392837;
bh=xkw/EySjN4FVLS3HpNdPa6kKWXM1CjOowitw/S3gJeg=;
h=From:To:Subject:Date;
b=YU9A1EroUmWoQwiSRT7n7sdqB8HEyPdchzF9NQbwp0AtijX97meuuOEArzaDWghVR
Yrmbjhlwn1A9uKIxjwKkGhfYstQ8e15TZ9vNS0IuWIVpC00jzQOPZhbzPUZYOpTsoz
LSLHRm+DT7UjjpomzM8bzSb2ZweqfqEGVJQP70+nWALspYfKaBoRIWKP2lUPqN1ndl
OHTYpFC4wrfts82g/nuxFPH7nyg0/YXv08EPNZUvYGiLUjQfBTQfkM7jwFex71YAKO
0ZfVpxEMpKxgnNL48GKinIZ5wSstsdQ0q7wNjCXtJNGMgsRaCTHhIvG7Y4K++ivdMe
gu1eG4POsW9hg==
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=shaw.ca;
s=s20180605; t=1595392837;
bh=xkw/EySjN4FVLS3HpNdPa6kKWXM1CjOowitw/S3gJeg=;
h=From:To:Subject:Date;
b=YU9A1EroUmWoQwiSRT7n7sdqB8HEyPdchzF9NQbwp0AtijX97meuuOEArzaDWghVR
Yrmbjhlwn1A9uKIxjwKkGhfYstQ8e15TZ9vNS0IuWIVpC00jzQOPZhbzPUZYOpTsoz
LSLHRm+DT7UjjpomzM8bzSb2ZweqfqEGVJQP70+nWALspYfKaBoRIWKP2lUPqN1ndl
OHTYpFC4wrfts82g/nuxFPH7nyg0/YXv08EPNZUvYGiLUjQfBTQfkM7jwFex71YAKO
0ZfVpxEMpKxgnNL48GKinIZ5wSstsdQ0q7wNjCXtJNGMgsRaCTHhIvG7Y4K++ivdMe
gu1eG4POsW9hg==
X-Authority-Analysis: v=2.3 cv=ePaIcEh1 c=1 sm=1 tr=0
a=lBD6dkeAci1bwOIfsDJ3TQ==:117 a=lBD6dkeAci1bwOIfsDJ3TQ==:17
a=DAwyPP_o2Byb1YXLmDAA:9 a=CKAl4_UqcAnuRHNgoy8A:9 a=CjuIK1q_8ugA:10
a=yMhMjlubAAAA:8 a=SSmOFEACAAAA:8 a=giul4A1_AAtcK2W3YZcA:9 a=gKO2Hq4RSVkA:10
a=UiCQ7L4-1S4A:10 a=hTZeC7Yk6K0A:10 a=frz4AuCg-hUA:10
From: "xxxxx" <xxxxx@shaw.ca>
To: "xxxxx" <xxxxx@gmail.com>
Subject: [Shaw Suspected Junk Email]Tomorrow Night's Game at Sunnyside
Date: Tue, 21 Jul 2020 21:40:22 -0700
Message-ID: <01b001d65fe2$3bc25f10$b3471d30$@shaw.ca>
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_01B1_01D65FA7.8F666D40"
X-Mailer: Microsoft Outlook 15.0
Thread-Index: AdZf4gVw+goNTuFcTO6juqRXcxVUpg==
Content-Language: en-ca
X-CMAE-Envelope: MS4wfHCS/HswQfjGrAEi5eGVuCkRHQCM/c9esN0jrc/VzdRfG76P5NaLIXleesOkQq8tQ8sqsBnBq/LozJ7RzY6w1x5NmnzAVbQeEK8bH1h8LhePfGdWyRHV
qG5LF1YZr+XbLmC2Em5N3Nm4pbg3LLbT2H1FntgG1mYL7ngg0lS97RWupusvkopFMkTnoEl4VpfJElexudHLUo8IkuRkDkkMXwM=

[mdk]

>>> Received: from xxxxx ([192.111.132.97])

That seems to be a non-Shaw IP-address:

Net Range 192.111.132.0 - 192.111.132.255
Name HOSTINGSERVICES
Parent TOTAL-SERVER-SOLUTIONS (NET-192-111-128-0-1) 
Registration Date 2016-03-29
Last Updated 2016-03-29

Organization: Name Hosting Services, Inc.
1050 West Pender Street
Vancouver
BC

and you are sending from a non-Shaw IP-address to your Shaw E-mail ID, via "BCC:".

Without seeing the "body" of the E-mail, I don't know which words (or phrases) in the "body" caught the attention of Shaw's spam-filters.

What is the ratio of ordinary words in the "body" to the number of hyperlinks? Spammers sometimes write "please see" and then add a hyperlink to their web-site.

[cagey]

I am sending the emails from my home where we have Shaw internet, but connected via a Google wifi router.  We had to set up the additional router since the Shaw combined modem/router wouldn't transmit a wifi signal more than about 30 feet from the modem.

Here is the text of the email message (with names x'ed out):

Hi Xxx,

Xx can’t make it tomorrow night, but XXX will take his place on the bases.  The coach will pay you at the game.

Thanks!

-XX

I also submitted my hours worked to my boss in another email just now and it got labelled as suspected junk mail as well.

It would be appreciated if there was an option to turn off the labelling as suspected junk mail.  

[mdk]

@cagey -- It would be appreciated if there was an option to turn off the labelling as suspected junk mail.  

Spammers would love to have that option for the junk Email that they send.

Via My Shaw, each person with a Shaw E-mail ID can enable/disable the tagging, for E-mail that they receive.

> I also submitted my hours worked to my boss in another email just now and it got labelled as suspected junk mail as well.

Are you looking at his copy of the message, or did you "BCC:" yourself, to view your message?  In other words, did the boss see the tag? Is your boss using Shaw E-mail, or E-mail through some other provider?

Have you configured your E-mail filtering to flag any incoming message that cites your ID in the "FROM:" field to be "spam" E-mail? Spammers sometimes do that -- putting your ID in both the "FROM:" and "TO:" fields.

[cagey]

I purposely have no filtering whatsoever on any of my emails.  

Here is the message and header from a message that Outlook sent while testing my settings.  That message was also flagged as Shaw suspected junk mail.

This is an e-mail message sent automatically by Microsoft Outlook while testing the settings for your account.

Return-Path: <xxxxxx@shaw.ca>
Received: from mi03-ssvc.dcs.int.inet (LHLO mi03.dcs.int.inet)
(10.0.153.220) by cds226.dcs.int.inet with LMTP; Wed, 29 Jul 2020 01:16:40
-0600 (MDT)
Received: from smtp-out-so.shaw.ca ([64.59.136.137])
by cmsmtp with ESMTP
id 0gD9kC1ky8JH20gKOkUZX5; Wed, 29 Jul 2020 01:16:40 -0600
X-Authority-Analysis: v=2.3 cv=FcCsOK26 c=1 sm=1 tr=0 cx=a_idp_d
p=bj+4JMC/JZd1SeEp8HnJ+w==:17 a=jW8n6FUO102cAvMnVcHMag==:117
a=HpEJnUlJZJkA:10 a=DBwwDor5xuMA:10 a=IkcTkHD0fZMA:10 a=_RQrkK6FrEwA:10
a=5KLPUuaC_9wA:10 a=o8vTjCv1nhgqmWcrq9kA:9 a=QEXdDO2ut3YA:10
Received: from xxx ([192.111.132.189])
by shaw.ca with ESMTPA
id 0gK5kGSwfYYpx0gKOk5DuO; Wed, 29 Jul 2020 01:16:40 -0600
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=shaw.ca;
s=s20180605; t=1596007000;
bh=SD5b6bo6uecNOYNZThhYNqZ80BRWvDiXrHecKJy4SWU=; h=From:To:Subject;
b=Ecb5Nh6chnlenYF4Z4P9UyP0ep+4EoJ4jFii/g+a+0UJg+gKUT3y+8lmozC8dNsD7
fu0WJpmyMnwycjbJ5+1upeFDMv/cKb2z9dlIE6sULYlKWsOzOdFyud5YtBXZ4u1tZ9
7vKhkqXls0/MR3MKeM6WU+3nwoCSEvojOW2JEfZhP4COYzfJ5Y7sBbL2lhT768+Sho
+wL9WEDix8tayxIF2KSnKirVPn+eRVxmrVdJ0BLYis9NYZsz01edVRMv2KhPSOQGCV
GdrP9kuQ1mV69vDfGUmMjmzZR/4Ny3BlMP8e4XYq1AP65DTxqs75Jqk8C6EtUmIhur
dwMzaUrPc0+Hw==
X-Authority-Analysis: v=2.3 cv=OubUNx3t c=1 sm=1 tr=0
a=bj+4JMC/JZd1SeEp8HnJ+w==:117 a=bj+4JMC/JZd1SeEp8HnJ+w==:17
a=HpEJnUlJZJkA:10 a=DBwwDor5xuMA:10 a=IkcTkHD0fZMA:10 a=5KLPUuaC_9wA:10
a=o8vTjCv1nhgqmWcrq9kA:9 a=QEXdDO2ut3YA:10
From: Microsoft Outlook <xxxxxx@shaw.ca>
To: =?utf-8?B?S3lsZSBEZW5uZWR5?= <kdennedy@shaw.ca>
Subject: [Shaw Suspected Junk
Email]=?utf-8?B?TWljcm9zb2Z0IE91dGxvb2sgVGVzdCBNZXNzYWdl?=
MIME-Version: 1.0
Content-Type: text/html;
charset="utf-8"
Content-Transfer-Encoding: 8bit
X-CMAE-Envelope: MS4wfJevp7v2e/7NAl4n4VAUcOVLPSLxUiPXvrLjarZw9v4Ngh14O7g4m8kE4Iy37JbSt2OrqU6JMqhWiWoX1A7gPJFtrr3p578u82vFgLJHe2G1nUbPAdoD
Y0x/en2DHzZ6dcWLj0HmH+7HnjUfUuuIwgusikSCZ+A8dTzcE4TSkJ9l4/ul9a3SAjN7IIZh0wQEMb+cs87Kn9j7i5mUDHpoXy4=