faulty modem replacement

[mdk]

@snowballer -- during the current COVID-19 pandemic, the only way to get a replacement modem is to contact Shaw (currently, online chat is preferable to telephone) and make a request. Shaw will use Canada Post to deliver the replacement.  The onus is on you to package your current modem into the shipping-box, and take the provided shipping-label to a Canada Post outlet, and ship the current one back to Shaw, at Shaw's expense. Be sure to get a Canada Post Tracking Number, and keep it, in case there is any dispute as to whether you did return it.

P.S. Why do you think that your current modem is faulty?  There is a lot of technology between your computer and any web-site; any of that technology, other than the modem, could be the cause of your problem.

[mikeyd123]

Our present modem was a replacement for one that was faulty a couple of weeks ago. This one will not connect to a number of devics inluding bluray players and printers. I have tried resetting the modem a number of times but no change. I would really like a new one as I am sure this one is faulty.

[mdk]

@mikeyd123 -- welcome to this peer-to-peer discussion forum. It is not a path to Shaw Support.

Contact them ( www.shaw.ca/chat or 1-888-472-2222 ) to make your request.

Do you have the HITRON cable-modem? It is capable of separate 2.4 Ghz and 5.0 Ghz WiFi networks. To which networks can your devices connect?

Do you have the BlueCurve cable-modem? By default, it has one SSID, and uses "band steering" to direct incoming connection-requests to either its 2.4 Ghz or its 5.0 Ghz WiFi adapters. To which network can your devices connect?

Some people "separate" the BlueCurve's two WiFi networks, setting different SSID values for each network. To which network can your devices connect?