forwarding email script is jumbled

JP40 · ‎2022-05-17

mdk · ‎2022-05-17

@JP40 -- welcome to this peer-too-peer discussion forum, where volunteers (mostly NOT employees of Shaw) try to assist.

Can you please provide more details about what you were trying to do, what E-mail program you are using, and what Operating System (MacOS, Windows 7/8/10/11) your computer is using, and any error-messages? With the Windows "Snipping Tool", you may capture part of anything you see on your monitor, and then to include that image into your reply in this forum.

Fmwilkes · ‎2022-05-17

It is my shaw email and forwarding emails all come out like this: <body><div style="display:none !important;padding:0;height:1px;font-size:1px;background-color:inherit !important;line-height:1px">

Help

Catherine_M · ‎2022-06-04

I have the same problem. When I have an email open and select forward, a new email window opens and the message now includes all the coding. See sample below from today.

<div dir="auto">Somehow that didn't work, the email I sent you was all jumbled. I will try again with just the details that are important.<div dir="auto"> Do you mind sending it to the others? If you don't mind, I will send you an email following this one to send to them.</div><div dir="auto">Thank you, Barb </div></div>

rstra · ‎2022-06-04

@Catherine_M

Which email program and operating system?

Catherine_M · ‎2022-06-04

I am using the web based Shawmail - I am not sure of the acutal program name, Google Chrome as the browser, and Windows 11 Home as the operating system.

shaw-daniel · ‎2022-06-04

@Catherine_M @Fmwilkes @JP40 Please see the workaround below:
1. Log in to your shaw webmail http://webmail.shaw.ca
2. Click on the top menu bar "Preferences"
3. You will see an option there in preferences labelled "Login Options, client Type "Advanced (Ajax) and Standard (HTML)
4. Change the client type to "Advanced (AJAX) by clicking the radio button to the left of it
5. Click "Save" on the top left
6. Once that is saved, click "Sign out" on the top right, to sign out of webmail,
7. Then sign back into shaw webmail and it should look different and the issue will be gone

mdk · ‎2022-06-05

>> <div dir="auto">Somehow that didn't work, the email I sent you was all jumbled.

That is a bit of HTML "mark-up", to allow a message to have "rich content", e.g., different fonts, different colours, and for images to be part of the message.

Does the recipient's computer "interpret" the HTML (Hyper Text Markup Language) to see what you see, or does it show the code?

stuartmaclean · ‎2023-02-26

Excellent. It works. Thank you.

Fraciscocarvalh

class="MsoNormal">Phil Martin</p><p class="MsoNormal"><img width="195" height="63" style="width:2.0312in;height:0.6562in" id="Picture_x0020_1" src="cid:image001.png@01DA8103.1107A690" /></p><p class="MsoNormal">Office-204-663-0203</p><p class="MsoNormal"> </p><p class="MsoNormal"> </p></div><p class="MsoNormal"> </p><div><div style="border:none;border-top:solid #e1e1e1 1pt;padding:3pt 0cm 0cm 0cm"><p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Francisco Carvalho <peerlessfloors@shaw.ca>
<br /><b>Sent:</b> March-28-24 11:23 AM<br /><b>To:</b> Phil Martin <phil@imageflooring.ca><br /><b>Subject:</b> RE: VCT tile cost</span></p></div></div><p class="MsoNormal"> </p><div><p class="MsoNormal"><span style="font-size:10pt;font-family:'arial' , sans-serif;color:black">It's the 51858</span></p></div><div><p class="MsoNormal"><span style="font-size:10pt;font-family:'arial' , sans-serif;color:black"> </span></p></div><div><p class="MsoNormal"><span style="font-size:10pt;font-family:'arial' , sans-serif;color:black">Thanks,</span></p></div><div><p class="MsoNormal"><span style="font-size:10pt;font-family:'arial' , sans-serif;color:black"><br />

This is how the original message looks like when I reply to an email.

How can I get this issue fixed?