Hitron mode rebooting itself every 12-24h

samymukadi
Grasshopper

I'm have a problem with the router keep restarting every 12-24h. This has been happening frequently now. I Used shaw before but it has never been like this. It annoying because it breaks your flow of work.

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Re: Hitron mode rebooting itself every 12-24h

Moderator
Moderator

Hey samymukadi,

Thank you for reaching out! That can certainly be frustrating . There may be several reasons why that is happening. It may power or signal related. To ensure you receive the best experience, please ensure the modem is plugged into a wall outlet directly and not through a power bar. Then, try the troubleshooting steps here to ensure the coax cable has a solid connection. If the modem continues to restart multiple times after that, your best bet is to touch base with technical support to further investigate or schedule a technician visit. Let me know if you have any other questions.

Cheers,

Tony | Community Mod.

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