@mdk Hello, thank you for all this. I have tried everything you noted in your message and phoned them on Tuesday. A person who took my call told me (with help from someone at the "2nd level customer support" 😃 ), that they do not guarantee WiFi speeds and my current speed is normal and that there are no issues. I requested a call from someone who can help me with my problem because this type of service is not acceptable to me. Should I mention that I still awaiting this callback? 😃
I do agree SHAW does not guarantee any speed, but they advertise the following, and for me, this is a lie and misleading to their customers. Since last week, the speed I have gotten is not the "fastest WiFi", or "a smooth connection and reliability speed". This is definitely not the "WiFi tech ahead of the rest."
I am so close to making a complaint with the Commission for Complaints for Telecom-Television Services. They helped me resolve my complaint with SHAW a year ago when customer service just openly decided to ignore me.
Clearly, my understanding of "good customer service and care about customers" is something different from what SHAW thinks it should be.
And I have to mention that today I have extreme improvement, my speed went up 3x:
After spending a week on the phone speaking to their customer service and repeating my issue over and over every time, I was able to convince them and received a new wifi moden today. And here we are:
