I was not a Shaw customer before and I didn't own any modems. Shaw supplied the modem and did the install. I am a disabled senior in a small one bedroom apartment and the modem is set up not even 8 feet away. It's combo-coax cable and fibre optic. The wifi on the modem would connect but then lose connection and the longer it was on, the shorter the intervals between disconnects. I did all the usual things, unplug it, disconnect the cable, checked my lan and wifi drivers to see if there were any new ones ( which there was not ) I already had the newest so I tried installing drivers that were one or two models back and got same result, I flushed the cache, rebooted and restarted the browser with same results. Using a network cable directly to the modem helped a little but trying to reach an agent at Shaw Chat was impossible as the connection would drop long before I could even get to the point of being able to see the option to talk to a live person.
I found lots of phone numbers for Shaw but that didn't help at all since I'm deaf and have no telephone. I tried using the BOT helper and that thing's a waste of time and, as far as I'm concerned, should be removed and trashed; it's not helpful at all.
It's really disturbing to be a deaf man and have no access to phone, the internet is unusable, etc. Add in the fact that I'm paraplegic, don't drive. No internet for me means I can't food shop, I can't get a taxi, the wheelchair gets stuck in the snow very easily, you can't get to a doctor, etc,..... you get the idea. It's not fun for the deaf person to go up and down the halls of the apartment building trying to find someone who will actually PHONE Shaw to get a service appointment. Lucky for me that I found someone who contacted Shaw for me. Shaw returned yesterday and put in a new modem, of the same make, and it works great.
