@C23J -- Rogers took over a few weeks ago.
April 2, 2023, when the purchase closed, was much more than a few weeks ago.
My internet connection is constantly turning off. It was great before, but now that Rogers is in charge, it has been horrible.
I doubt that Rogers made any immediate changes to all the Shaw infrastructure. They probably "froze" everything, enforcing "no changes" until the Rogers staff could take over the management of Shaw's network.
Customer service is now non-existent at both companies.
There are no "both" companies. The Rogers front-line staff has been trained to handle formerly-Shaw problems. Also, Rogers probably retained many customer-support staff, and trained them to support Rogers customers.
I'll allow that Rogers probably "outplaced" many Shaw employees. Also, there is one group of formerly-Shaw-now-Rogers employees who were (and maybe still are) on strike against Rogers. That could reduce the level of support.
I am heading to Telus.
Remember that cancelling your Shaw two-year Value Plan has a $20/month penalty, for each of the remaining months in your contract.
It certainly cannot be this bad there.
Please tell us your experiences, after you switch. Obviously, as a "new" customer of Telus, you are eligible for promotional discounts for the first 12 months. That is nice.
