I'm in Winnipeg, and ever since the Shaw, Rogers merger m...

[almaeja]

I'm in Winnipeg, and ever since the Shaw, Rogers merger my internet sucks. My speed drops regularly, my internet drops constantly. I call and they reset my modem and give me a bunch of bull excuses. I'm so frustrated. I think I'm going to give Bell a try. I've been with Shaw for 30 + years and I've never, ever had a problem with them, but this is way to much.

[mdk]

@almaeja wrote: ever since the Shaw, Rogers merger my internet sucks.

Correlation does not imply causality.

I really doubt that a change in the ownership of Shaw has made any changes to the Shaw infrastructure (ground-level satellite dishes, distribution centres, underground coaxial/fiber-optic cables, and the "last mile" to your home.

Contact Shaw, and get the Agent to remotely logon to your cable-modem, to check the "signal strength" reaching the modem.  Poor signal-strength can cause symptoms.

[adikajt]

Currently having this issue where the internet disconnects like its losing its connection or timing out, happens maybe 3 or 4 times, sometimes its down for 30 minutes or more other times it's like 2 or 4 minutes, mainly happens during nights but sometimes its random. Not sure whats going on ive restarted everything, checked things and still issues occur. Have a gig internet plan and extremely annoyed that its happening constantly. Been like this for 2 months, checked scheduled maintenance and there is none in my area. 

Edit 1 - just occured again, it reset itself or finished its time out and not even 1 minute later it does it again. 

[rstra]

@adikajt  Time to give Rogers a call for some troubleshooting or maybe a service call. 

[mdk]

@adikajt -- you posted into a different thread: https://support.shaw.ca/t5/internet-discussions/horrible-internet/m-p/70930

Did Shaw replace the cable-modem?  Did they schedule a technician for a site-visit?

Are you connecting via WiFi to your cable-modem, or via an Ethernet cable?

Do you have more than one computer/device?  If so, do they all "drop" at the same time?

What lamps are lit-up on the cable-modem during "normal" times? During an "outage" ? What colour are the lamps?

[dog23]

ours cuts out all the time as well.. are they going to fix it? or should we switch to telus

[mdk]

@dog23 --  should we switch to Telus ?

Do you have a two-year Value Plan contract from Shaw/Rogers?

If so, then cancelling the contract gets you a $15/month penalty, for each remaining month, if you only switch your Internet.

If you also switch your TV, that is another $15/month penalty.

Early in the COVID years, the Telus person at my front door offered to give a matching amount in Telus credit, if I were to switch.  I did not switch. I don't know if they still make that "buy-out" offer.

[mdk]

@dog23 -- welcome to this peer-to-peer discussion forum, where volunteers try to help.

This forum is not a direct path to Shaw Support [ 1-888-472-2222 or www.shaw.ca/chat ]

Of course, when you contact them, they will try to fix it. They want your money, every month.  🙂

Physically, where are you?  Which cable-modem do you have (XB6? XB7? XB8?).

Are you connecting to your cable-modem via WiFi, or by Ethernet cable?

When it cuts out, what other devices in your home also cut out? Alexa? Notebook using WiFi? IP-enabled Smart-TV?

[cpmrich36]

I would see and call telus what they will have to offer.  I have been reading alot of people are switching especially down east and west as their network goes down constantly so if telus something better.  Do it or try to get support to try and rectify the downtime 

[mdk]

@cpmrich36 -- for fun, see: https://downdetector.ca/status/shaw/

and then compare it to:        https://downdetector.ca/status/telus/

Is one "better" than the other?