live in northern Ont. xb6 upgrade to xb7 2 days ago, neve...

Soumilinon
Grasshopper

live in northern Ont. xb6 upgrade to xb7 2 days ago, never a problem with internet till now, new xb7 drops constantly

has to be the xb modem, everything is the same except modem, nice upgrade!!! 

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-- has to be the XB7 modem It could be a "signal strength...

mdk
Legendary Grand Master

@Soumilinon -- has to be the XB7 modem

It could be a "signal strength" issue -- where the XB6 was more tolerant of such an issue than the XB7.

Contact Shaw, and get the Agent to remotely logon to your XB7, to view the "signal strength" reaching it.

Poor signal strength can be remediated:

  1. service technician cutting the ends off coaxial cables, and attaching new ends, both at the Shaw "Demarcation Box" on your building, and up the nearest telephone-pole;
  2. replacing the coaxial-cable between that box and the pole;
  3. replacing any "splitter" that is inside that box;
  4. like #1, for the wall-outlet that your cable-modem users;
  5. different coaxial-cable, from that wall-outlet into the cable-modem.

Probably not the XB7 at all.

 

 

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Exact same problem, northern Ont. Xb6 was never an issue,...

Soumilinon
Grasshopper

Exact same problem, northern Ont. Xb6 was never an issue, xb7, right out of the box, nothing but trouble. Now I'm nervous to even get updates for PC because internet might disconnect in the process of updating!!!

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