Our internet went down today, which never happens. I’m working from home, so this is a big issue for me. I contacted the support through the app (when I called in the call kept dropping). The app was also slow and would stop refreshing for 15 minutes at a time. We went through the modem unplugging rigamarole and moved my modem to a new location. Nothing. I said it must be on the Shaw end… no comment. So I get a service call booked for Thursday morning, which is the earliest appointment available. Hours later my partner goes down the street and sees two Shaw employees working, and shortly after that our internet is back up! Seriously, Shaw, can you not tell when you are the problem?
