Issue with out going email

KBW
Grasshopper

I am helping a neighbor, her system was working fine and just recently this issue came up - out going email stop working. Its a Windows 10 system, she can receive emails but cannot send emails. When she does she gets the following error -

"The server does not support a SSL connection."

Subject Test email

Server Error: 250

Server Response: 250 OK

Server :'mail.shaw.ca'

Windows Live Email Error ID: 0x800CCC7D

Protocol: SMTP

Port: 25

Secure(SSL):yes

 Any suggestion what needs to be changed?

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