Haven’t had internet all weekend, anyone else in Edmonton the same? Tried going to the support page and page won’t load either. I’m not on social media so I can’t even contact the chat support
Nothing on the service alerts page, likely just limited to you. Have you tried calling or chatting in to Shaw, reseat cables, power cycle modem, router etc?
@neufy521 -- I’m not on social media so I can’t even contact the chat support
Even without being on "social media", if you have an Internet connection, you can use Shaw's "online chat" service to contact Shaw Support.
Now I don’t either. Trying to get work sort of need it you think!! Furious that they have banking hours to even call. No service indeed.
@Mois -- most of the time, no internet no WiFi
If you have no WiFi, then there is no connection between your computer and your Shaw cable-modem.
This points to a problem, either:
If you are also losing connectivity between your computer's "wired" network-adapter and the cable-modem, then I suggest that you contact Shaw, and get them to remotely logon to your cable-modem, to check the "signal-strength", and other values.
Then, ask/demand Shaw for a replacement of the cable-modem. They will ship one to you, via Canada Post. Box-up the current cable-modem, and take it to any Canada Post outlet, and tell the clerk that you are returning the box to Shaw. They will accept it, give you a tracking-number, and ship it to Shaw, at Shaw's expense. Retain the tracking-number, to show it to Shaw, if necessary, if Shaw states that you have not returned their device.