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No internet/phone during power outage even with UPS/battery

jpmorrison
Grasshopper

Power went out this morning for a big portion of North Vancouver.

My UPS kept power on for my cable modem, wifi and phone. Internet and IP phone kept working for about five minutes before it stopped working.

What gives? Does this happen to anyone else with UPS/generator backup? What happens with Shaw phone?

This happened to my girlfriend in White Rock too so I doubt if it's isolated to my place.

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Re: No internet/phone during power outage even with UPS/battery

Moderator
Moderator

Hi jpmorrison 

The backup battery on the phone terminal, or an external generator would only keep the services working if the power isn't out at our node as well. If the power outage covers a large enough area to include our node, then service would go down regardless of any backup power source at your home.

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Re: No internet/phone during power outage even with UPS/battery

Moderator
Moderator

Hi jpmorrison 

The backup battery on the phone terminal, or an external generator would only keep the services working if the power isn't out at our node as well. If the power outage covers a large enough area to include our node, then service would go down regardless of any backup power source at your home.

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Re: No internet/phone during power outage even with UPS/battery

Not applicable

So in 2018 our mega giant cable company doesn't have backup power at their nodes...? I assumed yes by default...

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Re: No internet/phone during power outage even with UPS/battery

Not applicable

Sometimes...  A common issue can be a drop-amp that isn't powered somewhere in your home/building.  Seen this more than once in multi-dwelling buildings.  A cable amplifier in a wiring room for a building/complex doesn't have a backup.

The Shaw nodes (all?) have battery backup, but sometimes the batteries have failed too.

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