No longer needed

[wynford]

I have a new Amazon Fire stick and it connected to my XB7 no problem... I no longer have my old Amazon Fire Stick and it is not connected, but, even after restarting the XB7 several times, I cannot get rid of it in Connected Devices - Offline Devices and yet, with the Ignite App, I was able to remove it with no problem. Any ideas on how to remove it? I had a similar problem a little while back with a printer and restarting the XB7 got rid of it.

[rstra]

@wynford  Go in to the Ignite Home app and “Forget Device” 

[mdk]

@wynford -- did restarting the XB7 get rid of it ? 

Make it a complete restart, by removing the electrical power from the XB7, waiting a few seconds, and then reconnecting the power, and let it completely restart.

[wynford]

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@rstra wrote:

@wynford  Go in to the Ignite Home app and “Forget Device” 

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That's what I did and it removed it from the app, but not from the modem

[wynford]

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@mdk wrote:

@wynford -- did restarting the XB7 get rid of it ? 

Make it a complete restart, by removing the electrical power from the XB7, waiting a few seconds, and then reconnecting the power, and let it completely restart.

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Unplugging it worked... it's gone... thanks

They sure make things difficult... restarting works one time and then you have to unplug and restart another time