Passwords and Chat with live agent.

[barsim]

Recently updated my Webmail password that used to be common with my My Shaw ID, seemingly No more.

If I try the new updated PW for my account/ID always been rejected, when the old PW used, it's been accepted but rejected for the webmail.

How do I access the Chat service with Edge or Google, much better than phone contact?

Thank you

[Spatch]

Go to Shaw.ca, scroll to the bottom, select Live Chat from the Contact Us pull down menu.  When you get the virtual assistant, just type “agent”.  I haven’t called Shaw in years.  Much faster to connect through live chat.  I’ve never waited more than a few minutes to get connected with an agent.  Good luck.

[mdk]

@barsim -- your E-mail ID and your My Shaw services can have different passwords. Each Shaw account is allowed to have multiple E-mail IDs: you & spouse & mother-in-law & child #1 & child #2.

So, logon to the My Shaw Portal, and change the E-mail password for one of your IDs.

> How do I access the Chat service >

Start at www,shaw.ca/chat.

[barsim]

The trouble is it doesn't allow me to do so.

If I change my Shaw ID PW automatically changes my Webmail's, and if I change my Webmail PW it changes my Shaw ID PW then it rejects me, so there is my headache.