Problem With Shaw WiFi

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I was a regular user of shaw WIFI. Recently I moved out of my apartment due to some work-related assignments. Now I am deployed in a new project so I barely come home in weekends most of the time I used to sleep in my company on time site. As it project work we are always on deadline. In the project site, we are using a (link removed) It's so impressive its range is so good you can be connected to inter all the time. Lately, I used to come to the apartment often I always find difficulties connecting my wifi to or my phone. I don't know why or what is the problem. It's the first happening. I have been a regular customer never had this experience. Can guys let me know why? Coz I am away for vacation now I couldn't call the customer care no. I want to know the issue before I return.

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