-- can you try: using a computer in your local Public Li...

[mdk]

@rajoo -- can you try:

1. using a computer in your local Public Library, to see if you can logon to the My Shaw Portal, or to Shaw WebMail, when not using your computer, and because Shaw will see an IP-address that is different from the IP-address that Shaw has assigned to your cable-modem;
2. if you have a notebook computer, or a smart-phone, can you physically take your device(s) to a location where there is free WiFi, such as TimHortons, A&W, Starbucks, McDonalds, or to a "ShawOpen" access point, and try to logon. Again, you will get a different IP-address than when you are at home.

[rajoo]

Thank you for the suggestion.

The library is quite far from my residence.  Although your suggestion is good, and I could try it, I still think Shaw, who I am paying for this service, and who constantly and repeatedly keep on asking me to check myshaw.ca, should be able to resolve this - without any further inconvenience to myself. 

I have made them aware via telephone as well as this forum.

Thus far, Shaw has not made any effort to resolve this issue, neither have they contacted me to follow-up.

Very disappointed with Shaw!!

[mdk]

@rajoo -- The library is quite far from my residence.

How about your place of employment, if you are not always "working-from-home" ?

Can you access the My Shaw portal from one of your employer's computers?

Can you access your My Shaw account from a friend or relative's computer, i.e., not using your computer?

Can your relative connect their computer/device to your Shaw cable-modem, in your residence, and allow you to access your My Shaw account via their computer/device?

[Bholaed]

Very frustrating

[jrace]

I'm having this problem today too.

It's 15:37pm PDT on September 22, 2023

[mdk]

@jrace -- welcome to this peer-to-peer discussion forum, where volunteers try to help.

This forum is not a direct path to Shaw Support [1-888-472-2222].

Physically, where are you? That makes a difference.

Now, the next day, do you still have an outage?

Have you checked the Shaw Outages web-page for your region.

Watch out for heavy rain/wind from the Pacific Ocean, hitting all of B.C. today/tomorrow. It could blow down trees onto Shaw/Telus/BC-Hydro lines, and causing outages.

[Candy-]

yeah same problem, trying to log in homeconnect, cannot 

[mdk]

@Candy-  welcome to this peer-to-peer discussion forum, where volunteers try to help.

This forum is not a direct path to Shaw Support [1-888-472-2222].

When you try to logon, what error-message do you get?

Are you using an iPhone or a tablet or a notebook or a desktop computer?

Which web-browser (Safari? Chrome? Microsoft Edge? Firefox?) are you using?

What is the URL of the web-site that you cannot access?