Router is faulty

[dmt123]

I have been on the chat and remote troubleshooting with Samsung for two hours to discover that the issue is my wi-fi router which was just installed a couple of days ago.  Before the service agent left he checked to make sure my wi-fi network was up and running and connected on my phone.  Everything was working.  I noticed on Sunday that my network address was missing and have tried to add it several times and nothing is happening.  Samsung said to contact you because it is a router issue it is not a phone issue, but a router issue.  My netwrok name is SPSETUP-E3DE and the password is around5193drink.  I am extremely frustrated right now and want this problem resolved immediately before you charge the first payment to my credit card.  I have had your internet/wi-fi for exactly 5 days and now I wish I didn't switch providers. 

[g-idk]

@dmt123  Hi, this is just a peer to peer discussion forum and not a direct path to Rogers/Shaw support.  You should never post your personal data that you have on an open forum like this.  You need to contact Rogers/Shaw support via the chat function or phone.  Demanding something is not going to get you very far with anyone or any company.  Hopefully they can get  everything sorted out for you in a timely manner, maybe someone on here might be able to chime in with a workaround for you. Sorry couldn't help otherwise.  

[mdk]

@dmt123 wrote I wish I didn't switch providers

You have the right to cancel, without financial penalty, within the first 10 (or is it 15?) days of the contract. Then, find another Internet Provider (Telus? LightSpeed? Uniserve? Bell?) that will support you, as their customer.

[rstra]

@mdkYes, they have10 days for existing customers and 15 days for new customers.

[mdk]

@dmt123 wrote: I noticed on Sunday that my network address was missing and have tried to add it several times and nothing is happening. Samsung said to contact you because it is a router issue it is not a phone issue, but a router issue.

Where did it show that the address was missing?  On your Samsung phone? On your desktop/notebook computer?

When the Samsung is "offline", is your desktop/notebook computer still able to access the Internet?

Does your Samsung have the correct date, correct time, and correct time-zone ?  Any mismatch can cause a "time-out" -- the IP-address that the router has assigned to your Samsung has "expired", and your Samsung has not issued the "renew my IP-address" request.