@vicloutit -- yesterday's storm caused many BC Hydro outages, including some near you:
So, these power-outages may be affecting Shaw/Rogers infrastructure in your area.
Other reported outages for Duncan on Nov 11, showing # of affected customers:
12:06 a.m. North of JACKSON RD, South-East of TRUCK RD, West of DOUPE RD 14 Tree down across our wires
12:11 a.m. 10400 block YOUBOU RD < 5 Tree down across our wires
12:28 a.m. East of SOUTH SHORE RD, North of FISH RD 2,158 Tree down across our wires
5:17 a.m. West of BANKS RD, East of RIVERBOTTOM RD, South of COWICHAN VALLEY HWY 1,598 Wind storm
5:35 a.m. 2400 block MILL BAY RD < 5 Tree down across our wires
7:48 a.m. 2600 block HEALD RD < 5 Wind storm
That "wind storm" also cancelled many BC Ferries sailings.