On the 17th Of December, I signed up for Internet 300 with an install appointment for December 24th between 8AM and 10AM. I took the day off work to be at my new apartment for the install. 10AM rolls around, and nothing, no call no service. So I jump on chat, at which point I'm notified that the tech can't make it. The next appointment that we are able to book is January 6th. As someone who works from home, this was very inconvenient. After speaking with Customer service, They added me to a priority list, just in case there was a cancellation or something, but nothing for the remainder of that week. I then called over the weekend and they told me that they would be able schedule me for December 31st between 9 and 11AM. So again, took the day off to be at the apartment, and again, the tech did not show up. At this point I've taken two days off from work, its been a week since I should have internet, and it will be another week before I can even get internet. The next appointment I was scheduled for January 6th between 8 and 10AM. After doing some research online, I found another ISP who was able to install sooner, so I cancelled my Shaw plan. Shaw needs to figure this out, I don't understand how that is acceptable. The worst part is, after speaking with Customer service, they really didn't seem to care, nor did they do much to help. Twice, after speaking with a manager, they said they would call back after working on my case. Neither time did I ever receive a call back. Shaw really needs to rethink how they treat their customers, or they will continue to lose them.
@benkiang I'm very sorry to hear of the poor experience you had and appreciate your feedback. If you have specific details certainly DM me more info so appropriate feedback is given for this to not happen again.
