My Windows 10 Pro email client, Postbox, had been working fine for some time. A few days ago, I started getting security alerts:
I of course clicked cancel.
Changing the incoming port from 143 to 993 eliminated the security alert but I was still unable to retrieve email. Changing the incoming server from imap.shaw.ca to mail.shaw.ca had no effect, good or bad and, it seems, that mail.shaw.ca gets mapped back to imap.shaw.ca anyway.
After discovering the above I realized that I had another problem. I could send emails but not save them in the sent folder.
I have no difficulty with either Shaw webmail or mail on other devices. For example I can send and receive email on an iPad with no difficulty.
Everything was working just fine until this problem suddenly appeared.
Shaw chat tells me to talk to Postbox. Postbox believes that it has received one other query in a similar vein. Postbox tells me to speak with Shaw. I suspect that Shaw changed something or a certificate has expired or some such. I don't know enough to make even an educated guess.
Anyone have an ideas? Thanks.
1 Solution
Accepted Solutions
Waited too long to edit, so adding some detail here.
Well, I got the wrong end of the stick. Somehow I thought that I had read that Shaw's incoming server was now mail.shaw.ca when it is still imap.shaw.ca and it is the outgoing server that Shaw specifies as mail.shaw.ca.
I set that back but now using port 993 instead of 143.
Some of my outgoing servers were still specified as smtp.shaw.ca (with port 587) but changing them to mail.shaw.ca didn't help.
When sending an email I get a quickly disappearing message saying Status: Connected to mail.shaw.ca immediately followed by
and then followed by
Clicking OK leads to another "Connected..." followed by
At that point I have to cancel to get out of the loop.
These are all Postbox messages.
On 4th Feb 2024 everything still worked. It's now 7 Feb 2024.
I may just try deleting one of the accounts (from Postbox, that is) and reinstalling it.