Unable to forward email marked as [Shaw Suspected Junk email]

[atrick]

Hi,  Is there a way to flag something not as junk?  I got an email receipt that I am trying to forward, but it is flagged as [Shaw suspected Junk email] and I am not able to forward it.  I have tried to forward it several times, even to different email addresses (both shaw and other address) but it never arrives.  I can send normal/other emails to those addresses and they arrive right away.

Editing the title to remove the suspected junk email doesn't work either

What do I need to do to be able to forward this message?

[mdk]

@atrick -- what E-mail program are you using to "forward" the message? It could be that program which is preventing you from doing anything with the message, other than deleting it.

How do you determine that "it never arrives" ? Could the recipient be using an "@shaw.ca" E-mail ID, and the content of the E-mail is being flagged as "suspected spam" ?  What are the recipient's E-mail option for "spam" messages? One option is for the message to be automatically deleted.

[rstra]

You can go in to Shaw webmail, select the message and look for the “Actions” button and mark as “Not Spam”. This will move the message to the inbox, if you still can’t forward the message from your email client, you should be able to forward it in webmail.

I am not sure how effective this is at preventing future messages from the same sender being marked as suspected junk.

[mdk]

@rstra -- I am not sure how effective this is at preventing future messages from the same sender being marked as Suspected Junk.

Probably totally NOT effective at all, unless you configure your E-mail client to "flag" messages from the sender's ID.

Shaw's filtering checks the "content" of the E-mail. Anything mentioning "late husband" and "millions of dollars" will probably be flagged.

I remember a message composed on behalf of a University President by her Administrative Assistant, announcing some multi-million-dollar funding that had been received, that got flagged as "spam" by Microsoft Outlook, running on most computers at the University. Oops!  The content of the message was just "too similar" to typical messages from widowed Nigerians.

[rstra]

This is not about filtering keywords, but whitelisting users so their messages are not marked as spam, as mention here.

https://support.shaw.ca/t5/internet-discussions/why-are-so-many-of-my-emails-marked-quot-shaw-suspec...

But again, I am not sure how effective this would be.

[atrick]

I am using shaw's webmail on firefox. Also tried on iphone mail client, and chrome webmail. I can tell it never arrives because its my wife's shaw email that is the recipient and I can send stuff from my work address there and it arrives, and I can send a new email from my shaw address and it arrives, but the forwarded email does not. Checked wife's junk email folder and nothing in it.

[atrick]

There is no "not spam" option anywhere on actions or the arrow button to determine what to do with the message in either firefox or chrome. The options I have are: Print Mark as read (greyed out) Mark as unread Flag Unflag (greyed out) redirect edit as new create filter create appointment open in a separate window show original show conversation Maybe you are thinking the email is in the junk folder, it is not, it is in the regular inbox folder just prefixed with [Shaw Suspected Junk mail]

[atrick]

Its been almost a week, the many forwarded emails have never arrived, and I have no messages saying there was an email failure, or returned message. I have experienced the problem a couple more times with other emails now only the original one was marked as suspected junk mail. I have to rule out virus, since I don't see how it can be both on my phone and my PC. Today again, I am trying to forward a message to my wife and it never arrives, but a different email that I forwarded did arrive. I don't get it, I've used shaw webmail for over 10 years and never had issues.

[rstra]

The “not spam” option is only available to messages in the junk folder.

[rstra · Accepted solution]

What are your wife’s spam settings? Is it set to “Discard message immediately (will not appear in trash)”