unable to log in to my account

[stephcushing]

Hi there,

For the last few weeks I've been unable to log into my account. I get a "Something went wrong message"

When I try the app, I get a "login failed" message.

I contacted support last week and was told my email was not registered to my account. Which I don't understand because I've been a customer with shaw for 5 years, and this email has been the email I log in with, receive my bills with, etc...  They suggested I create a new ID.

when I try to use a different email to create an id with, I get "Unknown Server Error (5,104).

And when I try the same thing on the app I get another "Login Failed".

This has been going on for weeks now, and I feel brushed off by support and am one more call away from closing my account and switching to another company.  I just want to get into my account.

Any help would be greatly appreciated

Thank you

[mdk]

@stephcushing -- this is a "user-to-user" discussion forum, not an official path to contact Shaw.

Since you have been in contact with Shaw support, I recommend that you continue to contact them, preferably via online-chat (to which Shaw currently gives higher priority than telephone calls).

[rstra]

I had the same problem last December and one of the mods here had to escalate the problem to get it fixed. @shaw-tony 

 Have you tried both the app and my.shaw.ca

[MGidedV]

Shaw is extremely complicated, why? I'm going to say good by Saw for sure.