@dietpepsirocks -- they said they see a problem with a modem "tap 11" with "uncorrectables"
Do you understand what a "tap" is? Compare to the underground water-line running up-and-down your street. There is a "tap" into that water-line to feed water into your home. It is not the "tap" that flows water into your kitchen sink.
Shaw's taps (and the municipal water supplier's taps) can be anywhere. Shaw's taps could be on the telephone-pole outside your home, or down at the corner of your street and the next street. The water-supply taps are at your property-line, and at most road-intersections between your home and the water-reservoir at a nearby lake.
They probably said "uncorrectable errors" -- each packet of information going into (or out of) each Shaw (and non-Shaw) router has error-checking, to ensure that the packet is cleanly transmitted. You would not like a computer disk-drive that returns only 99% of what your wrote onto it. You would not like a bank that would record 99% of the money that you deposit into it.
> in their words they use the CIRA one like me and speedof.me
As I have previously written, different speed-tests have different reasons for using them. If you want to test your cable-modem and its connection to a server in the same city/town, use the Shaw Speed Test. Any poor results from that test indicate that you will have poor results with the "remote" speed-test sites (CIRA or SpeedTest.net). Similarly, after a snow-storm, if your local street is filled with snow, you cannot drive it at a summer-time speed. That slow-down on your street will delay your trip to any "remote" location (grocery store, bank).
> mdk, so far as I have mentioned to you and you dont seem to listen,
Ooh. That harsh statement is untrue, and hurtful.
To repeat what you did not hear, your problem is somewhere:
1. slow computer -- you need at least a dual-core processor running at 2.2 Ghz to run the Shaw Speed Test at its full speed;
2. faulty Ethernet cable between your computer and your cable-modem;
3. the cable-modem;
4. loose connections of the coaxial-cable between your cable-modem and the wall-socket;
5. faulty coaxial cable;
6. possibly, a faulty 1-to-2 coaxial-splitter (TV and PVR into the splitter, one cable out to the wall-socket);
7. faulty wiring inside the walls of your residence;
8. faulty coaxial-splitter inside the (locked) Shaw "demarcation box" on the outside wall of your house;
9. faulty connector on the coaxial-cable between that "demarc" box and the nearest telephone-pole;
10. damaged coaxial-cable -- bite marks from squirrels and other animals;
11. problematic Shaw infrastructure up-and-down your street, and beyond, on Shaw's network.
Since none of your diagnostics have been fruitful, ask Shaw to schedule a technician to check many of the above failure points. Contacting Shaw is the only way to get to a remedy.
This discussion forum is not a path to Shaw Support. Don't waste your time posting here. Instead, invest your time following the advice that you have been given, by contacting Shaw Support.
