This is a graph of a 48 hour period of my bitrate streaming to the Twitch servers. Around 8pm (or so) the graph begins to get very fuzzy on April 13th and April 14th around the same time, until around 1 am. Around April 14th 8:14 am or so, the upload was unstable for over 40 seconds straight. All over the graph you can see the upload (bit rate) dipping well below 2000, in some cases either 0 or in the 700's.
In a 48 hour period I dropped over 40,000 frames, due to the poor upload connection. Before the Shaw engineer on the ground found the problem, I was dropping about 50% of my frames from upload problems, now if you take a totality of an average over 2 days, its only around 0.5%, however, thats because it will go through periods where its just fine and then it will drop, drop, drop, drop.
6000 bit rate (which is what I set my streamlabs to) is = to around what, 6 Mbps? My upload should be able to handle up to 100. However, max speed isn't the issue consistency of the connection is.
Investigating even further, I noticed my download seems to be spiking too (sometimes I'm trying to go to different webpages and it seems like its stalling sometimes) I did the CIRA speed test and I'm getting an average max speed between ~380 Mbps to 480 Mbps (or so) when its suppose to be up to 1000. The upload is also around 70-80 Mbps according to the CIRA speed test. Shaw Speed tests show maximum speed, as usual.
Live Streaming is almost impossible. Even though that graph doesn't look SUPER HORRIBLE, its enough to completely mess up a broadcast. The stream can be "OK" for maybe 10-15 possibly even 30 minutes at a time, and suddenly get REALLY bad due to the connection. Its not normal for the connection to be this poor. There is something wrong and the Shaw engineers need to find out whats going on.
With 10-15 upload, I use to have a perfectly consistent, flawless broadcast.
I can do this test on other servers, in different parts of the country, in other countries too. So far of the 3 problems I have made Shaw aware of, they screamed bloody murder, its not them its not them, and eventually they check the node and they find the problem. The problem is, the front line workers aren't used to dealing with more complex problems, and they give you the run around. All 3 techs who came to my house, were unable to find any problems with the internet until one of them was smart enough to phone an engineer who worked at Shaw who could check out the node.
So, now what? Where are the Shaw engineers in this forum? One time they had so many of us complaining about uploads and they "released a patch" and it fixed an upload problem I had before.
