@Taymagwpg -- welcome to this peer-to-peer discussion forum, where volunteers try to help.
This forum is not a direct path to Shaw (1-888-472-2222).
Within this forum, you are not the first to note that it may take a SECOND click on the "Sign In" button, to complete the logon process. If you search for "unable to connect" within this forum, you'll find the other discussion threads.