-- if you access www.shaw.ca and scroll-down toward the b...

[mdk]

@Windwalker -- if you access www.shaw.ca and scroll-down toward the bottom of the page, you should see:

I think that you should follow that "Investors" hyperlink, to find the Board of Directors.

[mangofrank13]

I’m too upset at the moment to write a clear and concise letter/ email today. After I clear my head I’ll be trying to contact someone with authority! 

[dkelly3]

Shaw is a joke! I'm only still with them because I don't want to lose the only email address I've ever had. I need to cancel my deceased father's account, so the chat agent gave me an email address that doesn't work. AND she said I should send a copy of his Will.... are you frickin kidding me! None of their Beeswax!

[dkelly3]

I found an email address for investors relations... they might be getting my email! They want us to do everything ourselves and they don't want to hear about how **bleep**ty their service is.  Un fu#*king believable.

[g-idk]

Hi @dkelly3 , so sorry for your loss.  Guess your going to have to reach out again to Rogers/Shaw to get this straightened out, sorry that we are just volunteers on here with no way to help you with this matter.  I will say though you probably will have to show them a copy of the death certificate so the account can be closed by someone else with authority to do so, they can't just take someone's word that a person has died and please close the account,  you are going to have to show the death certificate quite a few times to different levels of gov't and banks also, I been through this awful process myself with 2 family members.  I hope everything works out.  

[kingprobert]

You are incorrect Tony. Your link takes me to 253rd on the wait-list for a virtual chat. No email to be found.

[g-idk]

@kingprobert , Rogers/Shaw does not use regular email for customer support or inquiries.  They do however have a form of written communication here Resolve your concern | Rogers Together With Shaw .  Just fill out your concern and contact info and someone will get back to you.  Other than that you can only use the chat service or phone them at 1-888-472-2222.  Hope this helps.  

[Josephleblanc]

This is why I canceled my account with you people because I am 77 years old and when I want to talk to someone at your company I am on hold for a half hour or more. At least other companies will ask if you would like a call back instead of keeping a person on hold for a long period of time. I sent 2 receivers of yours Back and just wanted to know if you received them so we don’t get charged for them. My Account number is  200-2796-5239 Joseph LeBlanc 

[g-idk]

@Josephleblanc , So sorry but this is only a peer to peer discussion forum and not a direct path to Rogers/Shaw support, we are just community volunteers on here.  You will still need to speak to them directly, but in the mean time you can easily track your package that you sent back to them with the tracking number that you would have received from Canada Post, and don't forget also Canada Post is still backed up it might take extra time for the package to get there.  Oh and very important please don't ever post your real name and your account number on a totally open forum for everyone to see.  Wish I could be more help for you.  

[rstra]

@Josephleblanc  Check your tracking number.