wrote: I sent 2 receivers of yours Back and just wanted t...

[mdk]

@Josephleblanc wrote: I sent 2 receivers of yours Back and just wanted to know if you received them so we don’t get charged for them.

Logon to the My Shaw Portal, click on "bills", and scroll-down to "Transactions".

If the items have been received, and the serial-numbers were used to link to your Shaw Account number, you should see 2 "credit" transactions, since you sent 2 items.  The credits should also include the PST/GST that you were charged when the 2 items appeared as "debit" transactions.

How long ago did you send the 2 items? It may take a while for their "Returns Department" to process all the other returns, before getting to your shipment, because the Canada Post strike created backlogs everywhere.

[Last-2007]

I am so incredibly frustrated with Shaw and your impossibly terrible customer support. You can’t get through my telephone. I want to talk to a real person numerous times. I’ve tried your sign in and live chat with no results whatsoever, I get put on a queue of 72 people and it drops down to perhaps 50 and all of a sudden is back up to 72 you haven’t even come to me yet. I’ve been trying for two days to get a hold of you. I’ve noticed that my January bill for next week has an extra $20 on it. I was given HBO and crave for two months free and I have until January 11 to cancel. If I don’t hear back from somebody within the next couple of days, the entire Shaw subscription will end. I will be moving to Starlink. This is the worst customer service I’ve ever had. Back from you and you’re not getting this next month’s payment unless I hear back within two business days

[rstra]

@Last-2007  You can cancel Crave through my.shaw.ca

[g-idk]

@Last-2007  I've got some bad news for you Sorry but this is just a peer to peer discussion forum and not a direct path to Rogers/Shaw Support or Billing.  There are no Rogers/Shaw employees on here it is just a couple of community volunteers like myself on here now.  So no one from Rogers/Shaw will be getting ahold of you from here.  I totally feel your frustration, and please don't shoot me but all I can say is you will have to contact them directly either through the chat service or phone at 1-888-472-2222.  Try maybe early morning (?????)