Why can't we have the option of doing that ourselves by going into our accounts without having to wait for ages to connect with an agent either online or via phone or Twitter or Messenger.....at least that way we won't have to wait around to connect with someone to do it .......because I've been waiting for ages now to connect with an agent & still haven't got a hold of someone.....maybe we should get a discount for the long wait times to connect with an agent lol
