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Bluecurve not detecting devices?

ktorza
Grasshopper

Shaw Bluecurve is giving me problems. When I try to view the devices connected to my gateway, It wont show anything. But when I view it from the other site (10.0.0.1), there are devices connected to my router. I needed to port forward, but it cannot find any device that is connected. Is there anyway I can just port forward using the other method, like doing it in the 10.0.0.1 site. 

I understand that shaw is doing this for "ease of use", but this is just making it hard for me to do something so simple. Also, please do not get rid of the old method, even if there is a new method of doing things for example, port forwarding. I try to port forward, but it forces me to go use shaw bluecurve. You can have the new shaw bluecurve but please, do not remove the other method. Now I am having problems with this new method.

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