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Customer Loyalty Dept calling?

mac320
Grasshopper

Last week I received a call from 8337931026 and the caller identified they were from the Shaw Customer Loyalty Dept. and they were calling as my 2 year contract is soon to expire.  After a long spiel I asked the agent to email me the offer.  

After a week no email.  A search on this site reveals Shaw shut down their Customer Loyalty Dept.

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