We received an email that our TV Box is being retired and all we had to do is "Call us to get your Complimentary TV Box".  I am sitting on hold now for the 3rd time trying to get through.  The first time, 28 minutes and I had to hang up.  The 2nd time, 1 hour and 5 minutes and it rang through and disconnected.  Now on hold for the 3rd time (only at 6 minutes so far).  I've also left my name and phone twice (once a week ago and once again on Friday) and have not received a call back.  I would much rather just upgrade online and not have to spend endless time sitting on hold to get their replacement product.  Any suggestions?  I guess I could stop paying my bill because then I assume they will call me and then I can deal with this matter?  I can't believe that getting through to Shaw is worse than calling the CRA!