I have spent 4 hours over 2 calls to customer service today. I have still not been able to reach a customer service representative. I do not want to call again and waste more of my time and tie up my phone line. It seems incredible that service could be this horrific. How can I possibly get assistance with upgrading my internet service? Now I am wondering why I would upgrade with Shaw instead of switching to a new service provider. How can I get help?