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Modem disconnects randomly? Please Help


Hi, We currently have the new Shaw Modem to go with our Shaw 150 Internet and it has been fine for over a year, however just in the past few days we've noticed that the connection drops randomly throughout the day..sometimes it is offline for 5 minutes other times it lasts for a half hour etc..

The upload and download lights on the modem turn yellow and the centre light is off whenever the modem disconnects and we get a limited connection. We tried to power cycle the modem but it does not fix the issue and we have to wait it out until it connects again

I don't know if this is a temporary issue or if there's something with our modem. Can anyone help?


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