So, it is now August 24 2021, I have been through 16 months of torture with SHAW. 
March of 2021, I was due for an upgrade of my contract. I mean, internet was subpar, there was one show that I watched religiously (yes it was 90 day Fiance)... all was ticky boo... then Covid. Upgrade cancelled... no problem, we'll reschedule when things are better. Hell to the no, with out notice, my upgrade is cancelled. Meaning, I am now a peon month to month customer, that no one cares about. Unless my bills go unpaid... how many months did that take you guys to get a hold of me?

Back in April of 2021, 13 months later, I finally go into the store... Wow weeeeeee, I'm finally eligible for my upgrade. Although, there is still $150 worth of credits I was promised by multiple agents over the phone (likely to shut me up, cuz I am a raging **bleep** when upset), I make my payment, which almost has me flush again, and I am scheduled for my upgrade. The tech is arranged. woohoooooooo! Or so you'd think. 

Fast forward, the bill is awful high again... not sure how that happened so soon when with the Credits I was promised, it was only $50 over my monthly fee left to pay off... 

Now I am told for the last 3 weeks by 2 customer support agents, AND a Customer Success agent, that I am basically going to be sodomized by Shaw because I cancelled my account. 

I cancelled my account? nuh uh, Shaw cancelled my account, and sent me the bill. 

Well, Shaw, you have defaulted my contract. First contract, second contract! I was sold Internet 75 on my first contract... Internet 150... signal was investigated, no one reported to me that my signal was capable of only Internet 59 (Max)... Telus, whom I should have called over a year ago, reported this to me when they tested my signal to sell me internet. 

Why did Shaw not do this? Why did they test it, sell me service my signal is incapable of, and frig off?

Tell me this SHAW... how do you restitute this situation now that you have wasted my time with less than capable ANYTHING for 16 MONTHS, and sent me to Collections before my notified time allotted to argue with countless people that could not fix this issue, but persisted to waste my time anyways and listen to me yell at them for something they had no personal doing of?
You should give those people a friggin raise, fire your execs, and waive my feckin collection, NOW. I should have known after the first time I had Shaw service in Alberta, and after I cancelled my account, you continued billing me and taking payment, without my knowledge (I was a young, alcoholic, single mother with no clue) and you blamed me for you taking my money for an additional 8 months. 

Signed, 

Seriously Disgruntled Customer of SHAWs