Hi Shaw,

I think you should seriously look at making your billing a lot more customer friendly.

My Case:

My old contract ($115 + tax) ends on March 7, 2022.   I have renewed the contract ($120 + tax) with Shaw effective Match 7, 2022.  I called on Feb 4th, 2022 to renew.

February's bill (for the service in March) was $145 + Tax.  Which I am okay over paying a little because the bill came before we have made arrangement with Shaw on the new contract.   I would expect the adjustment to be reflected on the next bill.

However, to my surprise, March's bill (for the service in April) came and again charged me for $145 + Tax and no adjustment made for the over payment from the previous bill.

I called today to see if there was a mistakes or anything, and was disappointed to hear how your system works as your agent explains to me.  She said, because the March's bill (for the service in April), came in before your new contract starts (March 7th), the system will bill you assuming you do not have a contract.  Despite the system knows that I have a contract starting effectively on March 7th.

So basically, Shaw is asking the customer to over pay for 2 months (service in March and April) despite having a contract that starts in March.  The February's bill for the service in March, I understand, will be hard to re-adjust since it was already out, but I fail to understand why it cannot be adjusted for the March's bill for the service in April.

Shaw's policy on making customer pay in advance is already something I question.  But fine, that's how Shaw operates, I can understand that.   But if you want customers to pay in advance and not calculate the bill base on the contract in advance, that I cannot understand.   One contracts ($115+tax) ends and the next one ($120+tax) starts without a gap in between, yet you ask the customer to pay $145+tax for a 2-months gap in between?

I understand it will be all fixed and adjusted in the next bill, April for the service in May.  But still, that's 2 month later before the customer gets the money that was overpaid back.