So my 2-year bundle deal with SHAW ends on March 31st. Right now I've got the Total TV package, Internet 50 plus home phone and my monthly bill is just under $123 with taxes. My one big complaint is that I don't like the fact that it feels like SHAW just doesn't give a crap anymore about Gateway customers like me and it's frustrating that I pay the same amount for my Total TV package even though there are at least a dozen HD channels that I don't have access to like BlueCurve customers do. But then I keep reading about all the BlueCurve issues that customers are complaining about and I am happy to keep using my Gateway. Somebody from Shaw called me around the end of January about signing up for another 2 year deal. The best they could offer me at that time was the exact same package for $10 more a month. So my bill would now be around $133 which sounded OK but I was told that there might be a better deal available around the end of March. I said I would wait and was told that I would be called back around the 20th of March.
Then out of the blue somebody from Telus called me last night ( I don't know how they got my number but they knew my deal with Shaw was ending soon ) and their offer was extremely tempting:
- Essentials TV plus 1 Premium TV service ( Crave, Netflix, etc ) and 4 theme packs ( includes complimentary 4K TVR )
- Pure Fibre Internet 1 GB
- Home Phone ( includes 1 Calling Feature )
- $450 billing credit ( so basically I'm getting almost 3 months free )
- no installation fees
- 2 year contract for $140 plus taxes a month
As much as I am tempted by this offer I have said this many times in the past and will repeat it now - as much as some of the stuff that Shaw does drives me crazy I have to admit that the actual services they provide are top notch. Maybe I'm lucky but outside of power failures ( and one Gateway box dying on me which was immediately replaced ) all my services have performed pretty much flawlessly. So now I guess I will wait for Shaw to call back and see what their final offer is - right now the Telus offer is definitely a bit more appealing. But then again - the grass is always greener blah, blah, blah.
I would appreciate any thought or comments.....especially from former ( or even current ) Telus customers when it comes to their services, tech support, customer services, etc.
