Ever since going all-in w/Shaw for our email account needs in mid-April 2022 I've been locked out of both my email accounts 4-times now! Pretty much like clockwork (approx every 2-months) they go offline requiring me to call in, re-verify account details, have them unlock both email accounts, reset my passwords, re-login, blah blah blah! Nope cannot do a thing as the accounts are LOCKED requiring someone w/Shaw support to go in and unlock no other alternative... Not sure when told accounts are locked if that's factual or a guess dunno.

Thing is my wife's email account has never been effected (new in April) not once, my one account created in 2013 has never had a problem either... Until creating a new personal account for myself in Apr now both my old and new email accounts  get locked at exact same time every time. This rinse-n-repeat cycle here has gotten awfully old to say the least not to mention super frustrating.

Own many devices (computers, tables, phones) with there being NO correlation between this problem and any one particular device when it happens. Rely on programs/apps for my email needs rarely logging into webmail via a browser so not human error because of too many login attempts. When call in we're usually met with scripted responses (which is fine) but when it doesn't make sense in my case then it's unlikely to be true.

In the end there's extreme disappoint I have to now look elsewhere for my personal email account needs (don't trust for one second creating a new Shaw email address will help), and that I'll be wasting hours and hours (again) going through the process of updating my email accounts wherever applicable. A great example where technology is great, until it isn't!