Isn’t it ironic that I have had 2 phone calls this week from rogers/shaw this week asking for feedback on my my service and support,  when I tell them that I have been awaiting feedback (or a phone call/ipdate) from Shaw for 3 months on a fix or service credit for the cable issue outside my house …they have no idea how to  help!  Shaw used to have such great customer service.  Aside from my service itself not being great, the agents themselves have no idea how to help.