Dear Tracy Markwood,

I am writing in response to the recent notification regarding changes to the timing of automatic payments. I appreciate the need for Rogers Communications to manage cash flow effectively, but I am deeply concerned about the decision to withdraw payments 7 days prior to the due date.

I find this change not only inconvenient but also unethical. Taking payments before the due date imposes an unnecessary financial burden on customers who plan their finances around the original payment schedule. This decision appears to lack consideration for the consumer and their financial well-being.

As a long-time customer, I have valued the services provided by Shaw/Rogers. However, this change significantly impacts my satisfaction, and I am now considering terminating all services, including my cell phone account, if this policy remains in place.

I urge you to reconsider this decision and align the payment schedule more closely with the original due dates to maintain customer trust and satisfaction.

Thank you for your attention to this matter.