Affected Area: Edmonton (Downtown)
Affected Services: Internet, Business Internet, Phone, Business Phone, Digital TV, VOD, Gateway, Xfinity TV, WiFi Access Points
Reference Number: INC1610772
Summary: Some customers in the Downtown area of Edmonton are experiencing an interruption to Internet, Television and Home Phone services. We are working to restore service as quickly as possible and apologize for any inconvenience this may cause.
To determine if an outage is affecting your services, check your account on the My Shaw website or the My Shaw App and look for an alert banner.”
Live Updates:
12/22/2024
14:12 MT
Services in the area have been restored. Thank you for your patience.
12/22/2024
12:26 MT
Technical crews are dispatched to arrive on site to investigate this matter.
12/22/2024
10:31 MT
We're looking into it. Stay tuned for updates.